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FAQ

  • What are the shipping costs ?
    For Martinique, Saint-Barthélémy and Guadeloupe, shipping costs are free from €130. From 80 € of purchase, the shipping costs are offered to you in our various relay points in Saint-Martin Hope Estate relay points - Piou store (Across from Everything for rent) €1.50 delivery - Free from €80 of purchase. Cul de Sac relay points - Residence Le Belvédère: Free Delivery Dutch side" relay points - Boutique Select Wine Cellar 3.50 delivery - Free from 80€ of purchase.
  • What are the sizes?
    S = 34-36 M=38 L = 40 S/M=34/38 M/L = 38/40 L/XL = 40/42 One size = 34/36/38/40 (42 on some products) see description (size) All the details are listed on the product sheets.
  • How to make a return?
    In accordance with the Consumer Code, orders placed on our Eden Shop site can be returned within 14 calendar days of receipt of the order at your relay point. After this 14-day period, Eden Shop will not be able to process the return. You can exercise your right of withdrawal by contacting us by e-mail at edenshopsxm@gmail.com, mentioning your number command. Upon receipt of your request, we will send you a form to attach inside your return. You will then be able to choose between an exchange or a credit note on our site, valid for 2 months from the date of issue. Parcels must be dropped off ONLY at the relay point mentioned on the return form, namely "Les Ongles de Laura, Take of Center (above the Le Métissé restaurant in Hope Estate)". Once your package has been dropped off, a receipt will be provided to you as proof of receipt. Any return that does not include the duly completed withdrawal form, as well as its proof of purchase, cannot be processed. For your return to be processed:​ ​ Items on sale, on promotion or subject to destocking cannot be returned. Products must be returned unworn, unwashed, undamaged, unused and with their original labels. If the original packaging is too damaged, the customer can use their own reinforced packaging. Degraded items or products (used/worn, damaged, stained, torn, commercial labels or cut composition labels, etc.) will not be taken back or refunded under any circumstances. Articles qualified as "hygiene, sanitary or intimate, etc." are not included. In the event of non-compliance with these instructions, the product returned to the drop-off address will be considered as not complying with our return policy and will not be processed. Reminders of return instructions: ​ Contact us at edenshopsxm@gmail.com specifying in the subject "Return and your order number". Complete the form carefully, specifying whether you want a credit note or an exchange. Pack the package carefully. Insert the return form and proof of purchase inside your package. Deposit your return Only at the pick-up point ​ Returns from Saint-Barthélemy, Guadeloupe and Martinique The return conditions are also valid for returns from these destinations. You have 14 days to change your mind and send us the package at your expense to the following address: ​ Eden Shop - 11 Belvedere residence, Cul de Sac 97 150, Saint Martin ​ Return Instructions ​ Contact us at edenshopsxm@gmail.com specifying in the subject "Return and your order number". Complete the form carefully, specifying whether you want a credit note or an exchange. Pack the package carefully (If the original packaging is too damaged, the customer can use their own reinforced packaging.) Insert the return form and proof of purchase inside your package. Deposit your package at the post office. Please note that it may take up to 5 days to process your return. For any questions or complaints, please contact us at the following email address: edenshopsxm@gmail.com
  • When will I receive my package?
    Delivery Saint-Martin ​ Eden Shop itself delivers to partner relay points. Our promise is to deliver to you within 1 working day* Delivery times to relay points: All orders placed before 6:00 p.m. will be processed the same day, after this time we will process it the next day. *We strive to meet these conditions as much as possible, unfortunately weather phenomena or the blocking of certain parts of the island can make deliveries impossible. DON'T PANIC, we will not fail to contact you in order to find a suitable solution directly with you. ​ Delivery Saint-Barthélémy, Guadeloupe, Martinique ​ Delivery times via Colissimo ​ The amount of deliveries made by Colissimo is calculated according to the weight of your package from 4.95 (prices as of June 01, 2023) For shipments outside Saint-Martin for Martinique, Saint-Barthélémy and Guadeloupe, we are committed to preparing and sending your order within two working days. You will then receive a tracking number by email allowing you to track your package in real time. ​ Eden Shop cannot be held responsible for the consequences of late delivery. In any case, if the package is returned to the sender, a second delivery will be made at the customer's expense. If the package is again returned to the sender, it will no longer be returned to the customer and the amount corresponding to this order, including any additional delivery costs, will remain with Eden Shop. No dispute relating to the delivery itself is possible if the package appears to have been delivered, the carrier's register being taken as proof. ​ Delivery times are only given as an indication, if they exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed. The buyer is delivered to his home by his postman. In case of absence of the buyer, he will receive a delivery notice from his postman, which will allow him to withdraw the products ordered at the nearest post office, for a period indicated by the postal services. The risks associated with transport are the responsibility of the purchaser from the moment the items leave the premises of Eden Shop. The buyer is required to check, in the presence of the employee of La Poste or the delivery person, the condition of the packaging of the goods and their content on delivery. In the event of damage during transport, any protest must be made to the carrier within three days of delivery. ​ Thank you for your understanding
  • How can I know the amount of the monthly kitty?
    You can contact us via chat during online hours and by email at edenshopsxm@gmail.com we will not fail to answer you. We want to be as transparent as possible about the use of these funds for the purchase of food or the payment of care and other on our animal friends. On behalf of Eden Shop, we thank you again for your orders because it is thanks to you that we can help them.
  • Quels sont les horaires d'ouvertures des points-relais
    - Magasin Piou, en face de Tout à louer Ouvert du mardi au Samedi de 10h00 à 13h00 et de 14h30 à 18h00 - JM Beer - Marina Royale Ouvert du lundi au samedi de 15h00 à 00h00 -Magasin Ici Paris - Marina Royale Marigot Ouvert du lundi au Samedi de 10h00 à 18h00 06 90 61 68 40 - Magasin Select-Wine à Cole Bay Ouvert du lundi au samedi de Notez-bien que vous pouvez récupérer votre colis à partir de 11h00
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